Earlier this year, Anker implemented a series of enhanced quality assurance protocols designed to detect manufacturing issues earlier in the production cycle. These safeguards—including expanded component-level audits and supplier testing—helped us identify a potential issue with common, lithium-ion battery cells from a single vendor.
While the likelihood of malfunction is considered minimal, out of an abundance of caution, we have decided to initiate a voluntary recall of several Anker power bank models. We have formally notified and are now working closely with regulatory authority—including Singapore’s Consumer Product Safety Office (CPSO)—to ensure this recall is conducted in compliance with all applicable guidelines.

The following products may be affected:
- Anker Power Bank (10K, 22.5W) — Model A1257
- Anker Power Bank (20,000mAh, 22.5W, Built-In USB-C Cable) — Model A1647
- Anker Zolo Power Bank (20K, 30W, Built-In USB-C and Lightning Cable) — Model A1681
- Anker Zolo Power Bank (20K, 30W, Built-In USB-C Cable) — Model A1689

How to Tell If You Have an Affected Power Bank

Step 1: Check your model number—located on the bottom or side of your power bank. If it matches one of the following models (A1257, A1647, A1681, A1689), proceed to Step

Step 2: Verify your serial number or submit your proof of purchase using our online recall form: http://www.anker.com/mmrc2506-form

Note: Please carefully review the letters and numbers in your serial number, such as "1," "L," "l," "2," and "Z." Characters like "0" (zero) and "O" (letter O) are easily confused. Affected serial numbers do not contain the letters "O" or "I."

If your unit is confirmed to be part of the recall :

Submit Recall Claim form : http://www.anker.com/mmrc2506-form

Please follow the instructions above to verify your product, once your unit is confirmed to be part of this recall:

• Immediately stop using this device.
• Do not dispose of your power bank until you receive confirmation from Anker that your unit qualifies. Refer to the section titled "How to Safely Dispose of Your Power Bank" below.

Submit Recall Claim

Click the button below for instructions on how to request a replacement power bank, or a gift card (redeemable on the Anker Lazada store)

How to Safely Dispose of Your Power Bank

After you've received confirmation from Anker that your unit qualifies for a replacement or gift card, please dispose of the affected unit at a certified facility that accepts recalled lithium-ion batteries.

Do not throw this recalled lithium-ion battery in the trash, in the general recycling stream (e.g., street-level or curbside recycling bins), or in used battery drop-off boxes typically found at retail or home improvement stores. These are not equipped to handle recalled lithium-ion products like power banks.

Recalled lithium-ion batteries must be handled differently from regular batteries because they present a greater risk of fire.
And please find the closest disposal.
And if you have any questions, please get in touch with us.

Frequently Asked Questions

 1. What is the issue with the power bank?

We identified a potential manufacturing issue involving lithium-ion battery cells supplied by a single vendor. These cells—commonly used in the consumer electronics industry—were included in five PowerCore models sold in multiple markets. This issue was detected through enhanced quality assurance protocols Anker implemented after a previous recall. While the likelihood of malfunction is considered minimal, we are initiating a voluntary recall out of an abundance of caution.

2. Where can I find the model number and the serial number on my product?

The product serial number is usually printed on the side or back of the product. Please refer to the image below. Note: Pay close attention to the letters and numbers in the serial number, such as "1," "L," "I," "2," and "Z." Characters like "0" (zero) and "O" (the letter O) are easily confused. Serial numbers of affected products do not contain the letters "O" or "I."

3. Which products are affected?

This voluntary recall applies to the following Anker PowerCore models: - Anker Power Bank (10K, 22.5W) — Model A1257 - Anker Power Bank (20,000mAh, 22.5W, Built-In USB-C Cable) — Model A1647 - Anker Zolo Power Bank (20K, 30W, Built-In USB-C and Lightning Cable) — Model A1681 - Anker Zolo Power Bank (20K, 30W, Built-In USB-C Cable) — Model A1689

4. What should I do if my power bank is affected?

• Immediately stop using the unit.
• Do not dispose of it until your recall eligibility has been confirmed.
• Click the "Submit Recall" button for instructions on how to request a replacement, or gift card.

5. What will I receive if my power bank is included?

You will be eligible to receive a replacement power bank. If replacements are not currently available, you may choose to receive a $XX Anker gift card or wait for the replacement to ship.

6. Can I continue using the power bank if it seems fine?

No. Even if the device appears to function normally, any unit confirmed to be part of this recall should be stopped from use immediately due to the risk of overheating, melting, smoking, or fire.

7. How should I dispose of the recalled power bank?

After you've received confirmation from Anker that your unit qualifies for a replacement or gift card, please dispose of the affected unit at a certified facility that accepts recalled lithium-ion batteries. Do not throw this recalled lithium-ion battery in the trash, in the general recycling stream (e.g., street-level or curbside recycling bins), or in used battery drop-off boxes typically found at retail or home improvement stores. These are not equipped to handle recalled lithium-ion products like power banks. 

Recalled lithium-ion batteries must be handled differently from regular batteries because they present a greater risk of fire.
And please find the closest disposal.
And if you have any questions, please get in touch with us.

8. How can I contact Anker for more help?

For questions or assistance, email support@anker.com (please use the subject line: xxModel Anker Power Bank Recall, like "A1647 Anker Power Bank Recall", "A1257 Anker Power Bank Recall", "A1681 Anker Power Bank Recall", "A1689 Anker Power Bank Recall"). Regional phone numbers are available on our support page.