收藏: Anker Innovations Recalls A1642 & A1647
We have discovered that some of the lithium-ion batteries used in our Anker 334 MagGo Battery (PowerCore 10K), and Anker Power Bank 20k may pose a fire risk due to a manufacturing defect. The lithium-ion battery in the affected powerbanks can overheat, potentially causing melting of plastic components, smoke and fire hazards.
Although only a small number of batteries (a batch used in the products from January 3, 2024, to September 17, 2024) may be affected by this issue, out of an abundance of caution, we are reaching out to all customers to begin a Recall program.
affected product serial number (SN):
A1647：AHJ5W51E04200048
A1642：AKF4Q30E17302592，AKF4PR0E04704225
You can verify the model and serial number of your Anker Power Bank by looking at the bottom of it (see image below) and confirm that it reads: Anker 334 MagGo Battery (PowerCore 10K)/Anker Power Bank 20k, Model: A1642/A1647.
1. Store this device in a safe location.
2. Immediately stop using this product. DO NOT throw the powerbank into the trash or recycling bin. Bring the product to us for an exchange.
Address: 114 Lavender St., #08-80 CT HUB 2, Singapore 338729
Operation hours: Monday-Friday, 10am-6pm. Closed on Sat, Sun & Public Holiday.
For additional questions or concerns, please contact our customer service team support@anker.com.sg.